Card Fraud Outreach Resources
Card Fraud Case
When an authorization or a transaction receives Decline status with SuspectedFraud reason (Card Transaction Flow), a Fraud Case is automatically created.
Each Card Fraud Case (Transaction / Authorization) is linked to a suspicious transaction and requires customer's feedback for resolution within a specified timeframe, typically 72 hours.
This timeframe, referred to as the Card Fraud Case expiration period, is a customizable parameter (caseExpirationPeriodHours) defined by the Client within their Card Fraud Outreach Policy.
If no Customer feedback is received, the Card Fraud Case expires and cannot be acted upon.
Once a card fraud case decision is made and a customer feedback is received, the card fraud case is marked as Closed and cannot be reopened.
Card Fraud Outreach Policy
Prior to utilizing the card fraud outreach, clients must configure key parameters governing Card Fraud Case management and customer communication. The card fraud outreach policy is designated to set the rules, configurations and customizations needed for the card fraud outreach process.